What to check when the sign-in email doesn't arrive.
Codes usually arrive within a minute. If yours hasn't, work through these:
- Check your spam or junk folder, and any "Promotions" or "Other" tab. The email comes from your travel agency.
- Check the address you typed. The code screen shows it. If it's wrong, choose Use another email.
- Use the address your travel advisor has for you — the one their trip emails come to. For your privacy, the page says the same thing whether or not it knows an address, so a code only arrives at an address that's on one of your trips with this agency.
- Wait a minute, then ask for a new code. Codes can't be sent more often than about once a minute. Use the newest code — an older one stops working once a new one is sent.
Still nothing?
If you've asked for several codes in a short time, new codes pause for a while. Wait 15 minutes and try again. There's also a daily limit, which resets the next day.
If it still doesn't work, contact your travel advisor. They can check which email address is on your trip.